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Schools - complaints procedure


West Lothian Council provides a specially dedicated customer care service to help parents who have concerns about their children's education.

Complaints will be dealt with using clearly set out procedures which are easy to understand.   Procedures will, where possible, be consistent across different parts of the organisation and will cover the whole of Education Services.

Detailed information on the complaints procedure can be found under 'Online Tools' on the right.

Updated: 14/02/2013

Frequently Asked Questions

Click a question to see the answer.

How can I make a comment or complaint about a school?

In the first instance your comments or complaints should be given to the headteacher of the school.