Services
How to contact us
Tell us who has the WOW! factor
If you have received outstanding service from our staff, then why not nominate them for a WOW! award?
We want to hear about the individuals and teams who have gone that extra mile to provide you with genuinely exceptional service.
The WOW! Awards were established in 1999 and are based entirely on customer nominations. We are the first local authority in Scotland to pilot the scheme, which has already been successful for Haringey Council in England and a number of private companies.
Pick up a nomination form at participating council services, or download the .pdf file from the link at the bottom of this page.
You can also email nominations to wowawards@westlothian.gov.uk making sure you include the individual and/or service name, where they are based, and a full explanation of why you are nominating them. Please also ensure and include your own name, address and contact information.
Contact Us
We are always keen to hear from you. Do you have a question you would like us to answer? Or would you like to tell us about your experience of a council service - good or bad - or indeed the website? There are a number of ways you can contact us.
Online: As you are reading this online now, why use our online contact form on the right. Or you can email your comment by clicking on the 'Send an email' link, right.
By telephone: You can also speak to a trained adviser using the number on the right. Our team is available from 8am to 8pm (Monday to Saturday) to speak to you.
Visit us: Council Information Services (CIS) centres are located throughout West Lothian.
Armadale - 1 to 3 East Main Street. Open: Monday, Tuesday and Thursday from 8.30am to 5pm; Wednesday 8.30am to 3pm and Friday 8.30am to 4pm.
Bathgate - Lindsay House, South Bridge Street. Open: Monday, Tuesday and Thursday from 8.30am to 5pm; Wednesday 8.30am to 3pm and Friday 8.30am to 4pm.
Blackburn - Blackburn Connected, The Mill Centre. Open: Monday 9am to 5pm, Tuesday 9am to 7pm, Wednesday 9am to 3pm, Thursday 9am to 7pm, and Friday 9am to 5pm, Saturday 9.30am to 12.30am.
Broxburn - Strathbrock Partnership Centre, 189a West Main Street. Open: Monday to Thursday: 8.30am to 5pm and Friday 8.30am to 4pm.
Fauldhouse - 10 Main Street. Open: Monday, Tuesday and Thursday from 8.30am to 5pm; Wednesday 8.30am to 3pm and Friday 8.30am to 4pm.
Linlithgow - County Buildings. Open: Monday to Thursday: 8.30am to 5pm and Friday 8.30am to 4pm.
Livingston - Ability Centre, Carmondean. Open: Monday, Tuesday and Thursday: 8.30am to 5pm, Wednesday 10.30am to 5pm and Friday 8.30am to 4pm.
West Calder - 24 to 26 Main Street. Open: Monday, Tuesday and Thursday: 8.30am to 5pm, Wednesday 10.30am to 5pm and Friday 8.30am to 4pm.
West Lothian Connected - Almondvale Centre. Monday, Tuesday from 8.30am to 5pm, Wednesday 9.30am to 5pm, Thursday 8.30am to 6pm, Friday 8.30am to 4pm and Saturday 10.30am to 4pm.
Whitburn - 5 East Main Street. Open: Monday, Tuesday and Thursday from 8.30am to 5pm; Wednesday 8.30am to 3pm and Friday 8.30am to 4pm.
Write to us:
West Lothian Council
West Lothian House
Almondvale Boulevard
Livingston
West Lothian
EH54 6QG
A to Z of services
You can download a copy of our concise 'A to Z of Council Services' below. This document also has direct contact information for a range of services.
