Services
Damaged and dangerous pavements reporting
If you have any concerns regarding a damaged or dangerous footpath then please contact us as soon as possible, either directly or through the Customer Service Centre. If you are able to provide as much detail as possible regarding the location and the defect this will allow staff to asses the problem in the quickest possible time.
Your request will be assessed and if considered to be dangerous then the Council will make safe the condition within 24hours. Non emergencies will be prioritised and where appropriate will form part of our future works programme.
Service Standards
- Carry out safety inspections on all public roads to comply with the inspection intervals in the Code of Practice for Roads Maintenance.
- Provide an effective response to emergencies within 4 hours
Prioritise roads maintenance work based on public safety, and minimising the Councils exposure to risk - Comply with the relevant regulations and codes of practices when undertaking road maintenance works.
- Evaluate enquiries/requests relating to the service within 5 days and respond to the customer within 10 working days
- Acknowledge receipt of a complaint with a letter to the customer within 5 days and respond to the customer within 10 working days or longer if agreed between the service representative and the customer before the completion of the 10 day timescale.
Contact Details
Operational Services
Whitehill House
7 Whitestone Place
Whitehill Industrial Estate
Bathgate
EH48 2HA
Tel: 01506 775000
Fax: 01506 775099
email: customer.service@westlothian.gov.uk
updated 07/09/11
