The primary role of Environmental Health is to protect the health and welfare of the people West Lothian.
Environmental Health and Trading Standards
Linithgow, EH48 7EZ
Tel 01506 282 500 (Please note that this number will be unavailable between 8.30am and 10.00am on Wednesday mornings, effective from 13th June 2012, for staff training)
Fax 01506 282 448
Out of hours noise service 01506 280000 (provided by the council's neighbourhood response team)
Mon - Thurs 8.30-17.00
Please note that County Buildings is closing on Friday 20th September 2013 for redevelopment. Telephone numbers and email addresses are not affected and post should still be sent to County Buildings and will be re-directed. While the work is taking place, any personal visits should be made to our temporary location at Lomond House, Beveridge Square, Livingston, EH54 6QF. Apologies for any inconvenience this may cause.
Environmental Health Customer Consultation 2013
Our most recent consultation involved members of the public who have used our service and businesses who were subject to an inspection. A summary of the results are as follows, with the corresponding 2012 figures shown in brackets for comparison purposes. Whilst overall customer satisfaction with the service provided remains high, we recognise the reductions in the good and excellent levels of satisfaction. New priorities have been established and changes to how we respond have been required as the service deals with reduced staff resources and increasing work demands. We are considering improvements on how customers contact the service, although providing a high standard of response to certain areas of work will remain a challenge at this time.
Customer Survey Results (58 respondents):
Please rate how easy was it to contact us.
63.8% of respondents rated this as Good or Excellent (81.9%)
How would you rate the promptness of the service's response to your request?
72.2% of respondents rated this as Good or Excellent (70.4%)
How would you rate the service's performance in keeping you informed of the progress of your request?
64.9% of respondents rated this as Good or Excellent (56.9%)
Please rate how accurate and comprehensive any information was that we provided.
64.8% of respondents rated this as Good or Excellent (66.6%)
How would you rate the staff's knowledge and skills in dealing with your request?
67.3% of respondents rated this as Good or Excellent (72.8%)
How would you rate the staff's attitute towards you?
76.4% of respondents rated this as Good or Excellent (90.9%)
How would you rate the overall level of service?
70.4% of respondents rated this as Good or Excellent (81.8%)
Do you consider that we gave you fair and equal treatment?
69.2% of respondents rated this as Good or Excellent (81.8% of respondents said Yes in 2012)
Business Survey Results (52 respondents)
How would you rate the officer's knowledge, skills and overall professionalism when dealing with you?
94% of respondents rated this as Good or Excellent (92.8%)
How would you rate our speed in responding to any telephone calls/letters/emails (if applicable)?
83.9% of respondents rated this as Good or Excellent (53.6%)
Please rate how well the officer explained how to comply with any relevant legislation.
94.2% of respondents rated this as Good or Excellent (92.8%)
Please rate the officer's attitude in listening and responding to your views.
88.5% of respondents rated this as Good or Excellent (85.7%)
How would you rate our overall level of service?
90.2% of respondents rated this as Good or Excellent (96.4%)
Did you feel that we treated you fairly at all times?
91.1% of respondents rated this as Good or Excellent (92.9% of respondents said Yes in 2012)
For information on confidentiality when making a complaint, please refer to the Complainant Confidentiality Leaflet below.
Mission Statement - Our aim is to protect and enhance the health, welfare, environment, safety and trading market places of the people of West Lothian and those using the services obtained from within West Lothian.
Application Form for Registration of a Food Business
A food business which is operating within West Lothian should be registered with Environmental Health and Trading Standards 28 days prior to opening. The downloadable pdf should be completed and sent to Environmental Health and Trading Standards, County Buildings, High Street, Linlithgow, EH49 7EZ or emailed to email@example.com
West Lothian has a rich industrial heritage, the legacy of which is that a number of sites across the district may be contaminated due to the nature of their former use.
The nature and extent of contamination is highly dependent on the former use of the site. The economy of a number of towns and villages in West Lothian was founded on shale and coal mining, steel and associated industries. It is the legacy of these former industries that are likely to cause the major contamination issues in West Lothian. However, other industrial land uses such as landfill sites, scrap yards, petrol filling stations, engineering works, paper mills, and railway land, can also give rise to contamination.
West Lothian Council has an approved Contaminated Land Strategy which implements the requirements of the Environmental Protection Act 1990. The council also adopts a development-led approach to land contamination, and has secured the investigation and remediation of a number of brownfield sites across the district through the planning process.
If you have any queries regarding land contamination issues in West Lothian, you can contact the council's Contaminated Land Officer using the details below:
Dominic Young, Contaminated Land Officer
West Lothian Council, Development Planning, County Buildings, High Street, Linlithgow EH49 7EZ (postal address only)
Tel: 01506 282434 or email firstname.lastname@example.org
Planning and Economic Development Management Plan
- Application Form for Registration of a Food Business (PDF, 70kb)
- Burst Pipes PH12 (PDF, 34Kb)
- Complaint Information PH06 (PDF, 27Kb)
- Conversion Factors (PDF, 60Kb)
- Enforcement Policy (PDF, 443Kb)
- Food Service Plan 2013/2014 (PDF, 1.14MB)
- Schedule of Proposed Council Charges 2013/14 and 2014/15 (PDF, 7.35 KB)