West Lothian Council delivers

Environmental health

The primary role of Environmental Health is to protect the health and welfare of the people West Lothian.

Environmental Health and Trading Standards
County Buildings
High Street
Linlithgow
EH49 7EZ

Tel 01506 282 500 (Please note that this number will be unavailable between 8.30am and 10.00am on Wednesday mornings, effective from 13th June 2012, for staff training)

Fax 01506 282 448

Email environmentalhealth@westlothian.gov.uk

Out of hours noise service 01506 775000 (provided by the council's neighbourhood response team)

Opening hours

Mon - Thurs 8.30-17.00
Fri 8.30-16.00

Customer Survey Results - 2012

In October 2012, Environmental Health carried out a customer satisfaction survey involving 44 respondents. A summary of the results are as follows. Where appropriate, corrective action has been taken to address identified areas for improvement.

Results are:

How easy was it to make initial contact with us?

81.9% of respondents rated this as Good or Excellent

How would you rate the promptness of the service's response to your request?

70.4% of respondents rated this as Good or Excellent

How would you rate the service's performance in keeping you informed of the progress of your request?

56.9% of respondents rated this as Good or Excellent

How useful and comprehensive was the information that was provided?

66.6% of respondents rated this as Good or Excellent

How would you rate the staff's knowledge and skills in dealing with your request?

72.8% of respondents rated this as Good or Excellent

How would you rate the staff's attitute towards you?

90.9% of respondents rated this as Good or Excellent

How would you rate Environmental Health's overall level of service?

81.8% of respondents rated this as Good or Excellent

Does Environmental Health offer fair and equal access to the services it provides?

81.8% of respondents said yes

Business Survey Results - 2012

In October 2012, Environmental Health carried out a business satisfaction survey involving 28 respondents. A summary of the results are as follows. Where appropriate, corrective action has been taken to address identified areas for improvement.

Results are:

Did the officer provide identification?

100% of respondents said yes

Did the officer leave a business card?

89.3% of respondents said yes

Did the officer explain the purpose of the visit to you?

100% of respondents said yes

How would you rate the officer's knowledge, skills and overall professionalism when dealing with you?

92.8% of respondents rated this as Good or Excellent

How useful and comprehensive was the advice or information that was provided?

85.7% of respondents rated this as Good or Excellent

How would you rate the officer's ability in helping you meet your legal requirements?

92.8% of respondents rated this as Good or Excellent

How well did the officer listen and respond to your views?

85.7% of respondents rated this as Good or Excellent

How would you rate our speed in responding to any telephone calls/letters/emails?

53.6% of respondents rated this as Good or Excellent (42.9% of respondents stated this was not applicable)

Overall, how would you rate our level of service?

96.4% of respondents rated this as Good or Excellent

Did you feel that the officer treated you fairly at all times?

92.9% of respondents said yes

For information on confidentiality when making a complaint, please refer to the Complainant Confidentiality Leaflet below.

Mission Statement - Our aim is to protect and enhance the health, welfare, environment, safety and trading market places of the people of West Lothian and those using the services obtained from within West Lothian.

Application Form for Registration of a Food Business

A food business which is operating within West Lothian should be registered with Environmental Health and Trading Standards 28 days prior to opening.  The downloadable pdf should be completed and sent to Environmental Health and Trading Standards, County Buildings, High Street, Linlithgow, EH49 7EZ or emailed to environmentalhealth@westlothian.gov.uk

Contaminated land

West Lothian has a rich industrial heritage, the legacy of which is that a number of sites across the district may be contaminated due to the nature of their former use.

The nature and extent of contamination is highly dependent on the former use of the site. The economy of a number of towns and villages in West Lothian was founded on shale and coal mining, steel and associated industries. It is the legacy of these former industries that are likely to cause the major contamination issues in West Lothian. However, other industrial land uses such as landfill sites, scrap yards, petrol filling stations, engineering works, paper mills, and railway land, can also give rise to contamination.

West Lothian Council has an approved Contaminated Land Strategy which implements the requirements of the Environmental Protection Act 1990. The council also adopts a development-led approach to land contamination, and has secured the investigation and remediation of a number of brownfield sites across the district through the planning process.

If you have any queries regarding land contamination issues in West Lothian, you can contact the council's Contaminated Land Officer using the details below:
Dominic Young
Contaminated Land Officer
West Lothian Council
Development Planning
County Buildings
High Street
Linlithgow
EH49 7EZ

Tel: 01506 282434
dominic.young@westlothian.gov.uk  

Planning and Economic Development Management Plan

• Find out what our service is planning on doing this year (PDF)

Updated: 20/06/12