Customer Service Information

 

Information about the Building Standards service that you, our customers, may find useful can be found on this page on the following subjects.

Customer Suggestion Box- Have you used our Building Standards service and thought that 
                                            the service you received could be improved, perhaps by a
                                            simple change?

                                             Do you have an idea that you think would improve the service
                                            for other customers?

                                             If so click on the suggestion box link below and tell us about
                                            your suggestion.
 
                                             If possible we will built suitable ideas into our improvement
                                            plan for the service.

 

Customer Charter            -  this gives a summary of the building standards service, our
                                            procedures, what do do if something goes wrong  and the levels of
                                            service you can expect.

 

Customer newsletters      -  these give information on the latest news affecting Building
                                             Standards and our customers.

 

Service standards             -  these give information and details on the level of service you can
                                              expect from building standards and were last updated in October
                                              2009.

 

 

Performance Information  -  how we are performing against our service standards and the 
                                              number of applications received.

 

Customer led changes       -  service improvements suggest by our customers. 

 

Updated 03/10/11

Related Links

On Other Sites

Scottish Building Standards Agency (SBSA) (new window)

Contact details